General

We reserve the right at any time and without prior notice:-
"to change these Terms & Conditions, the qualifying online ticket sale and services, availability of online shopping and our participating companies; or " to suspend or terminate the website or any of it's page/feature partly or entirely Notwithstanding that such change may result in reducing or extinguishing the ticket number or value of ticket, any existing or future sell. Whilst we shall make every endeavor to notify you of any such changes, we cannot be held liable for any failure to do so.
We cannot be held liable for any loss, theft, damage or unauthorized use of a credit card, whether in the course of online buying process or after it. Any replacement ticket number or ticket is provided at our discretion, subject to such terms and conditions as we deem fit.
All exclusions and limitations of liability in these Terms & Conditions apply for our benefit and the benefit of all participating companies and service providers.

Personal Information
We are dedicated to protecting the privacy and confidentiality of your personal information. We never rent or sell your details to any third party. Your data is stored securely on our database and will only be disclosed to our trusted partners for the purpose of operating dubaidutyfree.com

Order Validation and Acceptance
When you place an order through dubaidutyfree.com, we may need to verify your method of payment, shipping address, before processing your order.
Your placement of an order via dubaidutyfree.com Online Store is an offer to purchase our products or services. Dubai Duty Free holds all rights to accept or decline for reasons may or may not be disclosed to buyers.
Dubai Duty Free may accept your order by processing your payment and shipping the product or documentation of service, or may, for any reason, decline to accept your order or any part of your order, at any time.
Online order confirmation does not guarantee allotment of ticket number to the buyer. It only confirms buyer's interest in buying the particular ticket. No order shall be considered to be accepted by Dubai Duty Free until the product has been shipped. If we decline to accept your order, we will attempt to notify you using the e-mail address or the phone number you have provided with your order.
Unavailability of desired ticket numbers during or post your online transaction could be a result of invalid transaction or internet link breakage or someone else doing the transaction at the same time as you or any other technical reason. In occurrence of these events Dubai Duty Free holds all rights to allocate ticket numbers or to offer refund.
Dubai Duty Free may limit or cancel ticket numbers available for purchase on any order on any basis, and to alter the availability of any ticket number sold through dubaidutyfree.com. Dubai Duty Free may reject any order, or any part of an order. In all these cases Dubai Duty Free will refund all money to the Credit Card used by the buyer.
When you place an order through dubaidutyfree.com, you are required to provide a valid e-mail address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that Dubai Duty Free will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address.
dubaidutyfree.com Online Store follows the industry standard, Secure Sockets Layer protocol, "SSL," for the transfer of data over the internet. Any information you share during the online transaction is encrypted by our payment gateway partner and Dubai Duty Free does not take any responsibility for the same.
In most cases, your credit card will not be charged if dubaidutyfree.com declines to accept your order. If your card has been charged, dubaidutyfree.com will process a refund.

Dubai Duty Free Website Terms of Use
These terms apply to all use of this website and by using this website you agree that you have read and accept these terms.
This website is made available for use in connection with your participation in any of the promotions run by Dubai Duty Free.
You may as part of your use copy electronically and print portions of the website but you should not use such access or content to generate income of any kind.
Any other use of materials on this website (including without limitation reproduction for a purpose other than that noted above and any modification, distribution or republication) without our prior written permission is prohibited. In particular, you may not use any data or information made available on or by this website in connection with any business or commercial undertaking (whether or not for profit).
The intellectual property in all design, text, graphics and other material and the selection or arrangement of such material in this website is owned by us and/or our respective licensors.
We do not make any representations, warranties or terms of any kind in respect of this website or its contents (including, without limitation, any views or comment made) other than those required by law.
All information and/or data included in and/or on this website is made available for guidance only. Your use of such information and/or data is therefore entirely at your own risk.
This website may include links to websites and/or services owned and/or operated by participating companies and/or third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites.
Due to the nature of the Internet, we do not promise full and error free operation of this website at all times. The product images displayed on this site may vary from the actual item, please contact our customer service for further information.
      
About this site
This site is an e-commerce platform of Dubai Duty Free designed to sell products and deliver to individuals who reside in the UAE.
We reserve the right to introduce new services and update or withdraw any of the services at our sole discretion.
We reserve the right to make changes to any part of these Terms & Conditions whenever necessary.

Personal Information and Security.
We are dedicated to protecting the privacy and confidentiality of your personal information. We never rent or sell your details to any third party. Your data is stored securely on our database and will only be disclosed to our trusted partners for the purpose of operating uae.dubaidutyfree.com

Secure Payments
We ensure that each purchase you make here is secure and safe. The transmission of your personal information is encrypted when completing your online transaction to protect your details.


Sanitization and Hygiene Measures
Dubai Duty Free takes all necessary precautionary and safety measures and adopts stringent hygiene standards to ensure safe shopping.

  • All facilities are well sterilized regularly
  • Staff follow sanitization procedures
  • Staff wear masks and gloves
  • Packages are sanitized before handover

Shipping and Delivery
We offer free shipping in the UAE for minimum order of Dhs150. A shipping charge of Dhs15 applies on orders below Dhs150. You must provide us with complete and accurate delivery address information when placing an order. If the delivery address is incomplete or inaccurate, we will not be liable for the delivery of your Order.
Delivery service is available only in the UAE.
The estimated delivery time is between 2-4 working days, depending on the delivery address.
During sale periods and promotions, delivery may take longer than usual.

Refund & Exchange Policy
In order to qualify for a refund or exchange all items must be returned to us within 15 days of order receipt in the following condition:

  • Items must be unaltered, unused and in full sellable condition;
  • Items must be in their original packaging with all brand and product labels/tags/instructions still attached (including serial numbers/barcodes);
  • The return must be accompanied by the original receipt;
  • Food, Confectionery and cosmetics products cannot be returned due to health and safety reasons
  • The refund can take up to 20 working days.

For refund or exchange, please contact our Customer Service team customer.service@ddf.ae

Price Policy
All prices are exclusive of 5% VAT. Customers will be charged 5% VAT upon check-out.
All items are Customs duty paid.

Shelf life policy
All Food, Confectionery products will have a minimum shelf life of 30 days upon delivery.

Promotions

  • 30% Discount on Toys excludes the following:

OSMO CODING JAM

OSMO FAMILY BUNDLE

OSMO GENIUS KIT

OSMO LITTLE GENIUS KIT

XPLORA 4 KIDS SMARTWATCH BLUE

XPLORA 4 KIDS SMARTWATCH PINK

XPLORA 4 KIDS SMARTWATCH TURQUOISE

Go Cube Edge GC33A-SP

  • 60% off on Food & Confectionery excludes all Beverages.
  • 25% off on Jewellery excludes the Roger Federer gold and silver coins.

A Promised Land by Barack Obama (Book)

  • A maximum of 2 pieces can be ordered by a customer